Standards, vetting, security, response commitments, and the complaint process. Every claim here is something you can verify or hold us to in writing.
Bonafide Trucking Solutions LLC is a U.S.-registered dispatch service founded in 2021. We maintain a verifiable business address, public phone, and dedicated dispatch operations team. Carriers can confirm our operating status by phone at (312) 489-8956 or by email at dispatch@bonafidetruckingsolutions.com.
We follow documented SOPs for load booking, rate negotiation, broker setup, paperwork, and check calls. Every load runs through a credit and authority screen before dispatch confirms it to the driver.
Carrier onboarding → equipment + lane mapping → daily load sourcing → broker negotiation → rate-confirmation review → driver dispatch → check calls → settlement reconciliation. Every step is logged and auditable.
Before we represent a carrier we verify MC/DOT authority, insurance certificates, W-9, and operating status. We do not onboard carriers with suspended authority or lapsed insurance.
We screen every broker via current credit scores, days-to-pay history, and authority status before accepting a load. Brokers below our credit threshold are declined regardless of rate.
Customer documents are transmitted over TLS and stored in access-controlled systems. Access to dispatch records is limited to assigned dispatchers and ops leadership.
We collect only the data needed to operate dispatch on your behalf: authority info, equipment, lane preferences, payment instructions, and load history. We do not sell carrier or driver data.
Active carriers' load and settlement records are retained for the life of the engagement plus a standard archival window for tax and dispute purposes. Carriers may request export or deletion of their records at any time.
New-lead response within one business hour during operating windows. Active carriers reach a live dispatcher 24/7 for in-transit issues, detention, layover, or breakdown coordination.
If we don't book your truck during your first dispatched week and the gap is on us, we waive the dispatch fee for that week. Specifics are documented in your dispatch agreement.
We dispatch all 50 states. Most lanes are van, reefer, flatbed, step-deck, RGN, hotshot, power-only, box-truck, and car-hauler. New equipment classes are onboarded after a lane and broker mix is confirmed viable.
We publish dispatch fee ranges, response-time commitments, and operating coverage publicly. We do not pay for fake reviews and we disclose customer testimonials with documented metrics where used.
Carriers can escalate any dispatch issue to operations leadership by email at dispatch@bonafidetruckingsolutions.com or by phone at (312) 489-8956. We acknowledge complaints within one business day and target resolution within five.
This page is maintained by Bonafide Trucking Solutions LLC to answer common operational, security, and privacy questions about our dispatch service. It is not a third-party audit or certification. For specific contractual terms, refer to your signed dispatch agreement.
